Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at collectorsisle@gmail.com. Please note that returns will need to be sent to the following address: 5 Novello Drive, Biggleswade, SG18 8UR.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at collectorsisle@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at collectorsisle@gmail.com.

Pre-order policy
A pre-order allows customers to purchase products before they are available for immediate dispatch. By placing a pre-order, you reserve stock from an incoming shipment.

Full payment is required at the time the pre-order is placed. Your order will be confirmed once payment has been successfully processed.

Any dispatch, shipping, or delivery dates provided on our website are estimates only and are subject to change. While we make every effort to provide accurate timelines, delays may occur due to manufacturing, supplier, transportation, customs, or other factors beyond our reasonable control.

In the event of a delay, we will endeavour to notify affected customers as soon as reasonably possible. Delays do not automatically entitle customers to compensation, refunds, or damages beyond the remedies required by applicable consumer laws.

If your order contains both pre-order and in-stock items, your entire order may be held and dispatched together once the pre-order item becomes available, unless otherwise stated. If you require available items sooner, please place separate orders.

Due to the nature of pre-orders and the fact that stock is ordered and allocated based on customer demand, all pre-orders are considered final once placed.

We do not accept cancellations, changes, or refunds for pre-order items simply because a customer has changed their mind.

However, nothing in this policy affects any rights you may have under applicable consumer protection laws. If we are unable to fulfil your order, or if the product becomes unavailable, we will notify you and provide a full refund.

Product specifications, packaging, colours, and features may vary slightly from images or descriptions displayed at the time of purchase. We reserve the right to make reasonable changes where necessary.

To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, or incidental losses arising from delays to pre-order products.

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws.

By placing a pre-order through our website, you acknowledge that the item is not currently available for immediate dispatch and agree to be bound by this Pre-Order Policy, as well as our Terms and Conditions and Returns Policy.